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Table of results
Age
Gender
Job
Annual Revenue
Operational Duration
Business Name
Provinces
Business Registered CIPC
Not_registered_reason
Business Industry
Number Employees
Key_financial_decision_makers
Key_financial_decision_makers_other
Daily operational financial decisions
Daily_operational_financial_decisions_other
Personal_name_of_bank
Name_of_bank_other
Personal_business_banking_differ
Reason Separate Banks
Business bank name
Business_bank_name_other
Number of banking providers
Reason multiple banking providers
Type_of_account_business_bank
Account_type_cheque
Account_type_saving
Account_type_credit
Account type FX
Account_type_other
Type_of_account_business_bank_other
Savings_account_use
Bank Satisfaction
Key_service_offering
key_service_low_fees
key_service_Interest_rates
key_service_ease_of_application
key_service_type_of_account
key_service_access_loans_finance
key_service_professional_standard
key_service_already_personal_use
key_service_rewards_loyalty
key_service_other
Key_service_offering_other
Banking Duration
Switched Bank
Reason_for_switching
Reason_for_concidering_change
Products_desired
Application of loan
Reason_for_lending_product
reason_for_lending_product_other
size_of_loan_required
Loan_application_place
loan_application_place_other
loan_approval
recieved_amount_applied
outcome_lending_products
loan_application_duration
documentation_needed
Id_documentation_needed
Proof_of_residence_documentation_needed
Lease_or_mortgage_agreement_documentation_needed
Company_registration_documentation_needed
Annual_financial_statements_documentation_needed
Bank_statements_documentation_needed
Cash_flow_projections_documentation_needed
Business_plan_documentation_needed
Personal_surety_documentation_needed
Other_documentation_needed
documentation_needed_other
type_of_engagement
type_of_engagement_other
Face_to_face_engagement
Zoom_engagement
Whatsapp engagement
Email engagement
Telephone_calls_engagement
Online_banking_engagement
Banking app engagement
Dedicated_business_manager_engagement
Other_engagement
Biggest business problem
Date_completed
26_eft_or_airtime
Job Level
1
57
Female
owner
R200K - R500K per year
6 - 12 months
So Much More
KwaZulu-Natal
Not registered with CIPC
Just starting up
Financial Education
Only myself
Only myself
Only myself
Standard Bank
Personal Bank account
Just starting up - will open business bank account once regular revenue is generated
Standard Bank
Only 1 bank provider
1
yes
3
7, 2, 2004
yes
yes
yes
15 years +
No
Better service
Access to small business help
No
3, 5, 2002
Yes
Yes
Marketing, growing client base.
2021-11-26 13:44:13.347404+02:00
EFT into my bank account
2
30
Male
CEO
R200K - R500K per year
2-5 years
Dirty Laundry
Gauteng
Pty Ltd (private)
Retail
Only myself
Only myself
Only myself
First National (FNB)
Business bank account
In order track business income accordingly
First National (FNB)
Only 1 bank provider
1
yes
9
1, 6, 2007
yes
yes
yes
8-10 years
No
No, I am happy with my current bank
They offer all the services that I currently require
No
3, 4, 5, 6, 7
Yes
Yes
Yes
Reaching new clientele
2021-11-26 16:45:54.102520+02:00
EFT into my bank account
Owner/founder/co-founder of my business
3
54
Female
Owner and innovator
R1m - R3m per year
210 + years
Tashas Fantastic Fudge
KwaZulu-Natal
Sole proprietor
Manufacturer
6-10 Employees
Only myself
One other person
First National (FNB)
Business bank account
As the business grew it had to have a professional face. I also worked with a business manager in the bank.
First National (FNB)
Only 1 bank provider
1,3
yes
yes
7
3,6,7,
yes
yes
yes
15 years +
No
No caused tried it and went back to original provider
Nothing that I can think of. The only thing would be the rate they change staff so the relationship value is lost.
Yes
Working capital
R100k - R250k
Main bank
Yes
Yes
Yes as my business was growing and they could see that in my figures
1 - 3 days
1,2,9
Yes
Yes
Yes
1,5,8
Yes
Yes
Yes
Capacity
2021-11-26 17:16:28.964556+02:00
In airtime
Owner/founder/co-founder of my business
4
59
Male
Owner
R5m - R10m per year
210 + years
Chc Catering
KwaZulu-Natal
CC (close Corporation)
Hospitality
11-20 Employees
Only myself
Only myself
First National (FNB)
Business bank account
Business is run separately from my personal finances
First National (FNB)
Only 1 bank provider
1
yes
10
6 , 1 , 4
yes
yes
yes
11-15 years
No
Yes better interest rate on overdraft
They pretty much offer all the services I require
Yes
Working capital
R250k - R1m
Main bank
Yes
Yes
We are a long standing client with a good banking history
1 - 2 weeks
5 , 7 , 8
Yes
Yes
Yes
2 , 4 , 6
Yes
Yes
Yes
Uncertainty with Covid Lockdowns
2021-11-26 17:25:35.254133+02:00
In airtime
Owner/founder/co-founder of my business
5
35
Female
Store Owner
R200K - R500K per year
8-10 years
Meliza Mary Bridal Wear
KwaZulu-Natal
Sole proprietor
Bridal wear industry
Only myself
Only myself
Only myself
First National (FNB)
Business bank account
I need to keep my business finances separate in order to have wise cash flow and save before allocating cash
First National (FNB)
Only 1 bank provider
1, 2
yes
yes
I save deposits, funds allocated to future payments and saving for cash flow
8
1, 3, 2009
yes
yes
yes
5-7 years
No
If the bank increasedtheir fees or changed their forex payment process I would consider changing banks
Accounting systems, articles and information about how to manage your finances well as a small business owner
No
7, 6, 4, 1
Yes
Yes
Yes
Brides are shopping but not buying
Sales are difficult to close
Cash flow since covid has been impossible to recover
Keeping up with new fashion requires me to purchase new stock often. Turning around old designs for new ones can be difficult to achieve, as brides always want to latest designs
2021-11-26 21:40:16.852568+02:00
EFT into my bank account
Owner/founder/co-founder of my business
6
25
Male
CEO
R20m+
5-7 years
Unisky Trade
Western Cape
Pty Ltd (private)
Ecommerce
11-20 Employees
One other person
One other person
First National (FNB)
Business bank account
I want to keep my business seperate and there are other shareholders
First National (FNB)
Only 1 bank provider
1,3,4
yes
yes
yes
8
6, 8, 2009
yes
yes
yes
2-5 years
No
Better rates, online banking and professional help
Small business help
Yes
Growth finance
R250k - R1m
Main bank
Yes
Yes
Yes, we submitted bank statements and they saw we were profitable
4 - 7 days
1,2,3,5,7,8,9
Yes
Yes
Yes
Yes
Yes
Yes
Yes
2,4,8
Yes
Yes
Yes
We wanting to get low interest growth capital and better forex rates from our bank.
2021-11-27 11:19:03.885028+02:00
EFT into my bank account
Owner/founder/co-founder of my business
7
40
Female
Catering
R200K - R500K per year
1-2 years
Grace day care
Gauteng
Not registered with CIPC
Because I don't have money for going to register by then and the covid
Child care support
1-5 Employees
Only myself
Only myself
Tyme Bank
Personal Bank account
No
8
35
Female
Security officer
R200K - R500K per year
2-5 years
John's tuckshop
KwaZulu-Natal
Not registered with CIPC
I will start the process of registration nxt year
Retail
1-5 Employees
Only myself
Only myself
Standard Bank
Personal Bank account
I will open a business account once my company has accumulated enough profit
Standard Bank
2 bank providers
African bank I like their low bank charges
1,2,3
yes
yes
yes
to save my profit
10
1,2,3,5,6,7
yes
yes
yes
yes
yes
yes
8-10 years
No
Lower banking charges will definitely convince me to switch banks
access to small business help
Yes
Working capital
R50k - R100k
Personal account
Yes
Yes
They granted me the loan because I had some forms of collateral
1 - 3 days
1,2,3,6,9
Yes
Yes
Yes
Yes
Yes
1
Yes
Restocking as my supplier was looted so prices are currently very high
2021-11-29 18:08:51.133018+02:00
In airtime
9
40
Female
Catering
R200K - R500K per year
1-2 years
Grace day care center
No
10
50
Female
Event manager
R 501K - R1m per year
210 + years
Etc Events
KwaZulu-Natal
CC (close Corporation)
Events
Only myself
Only myself
Only myself
Standard Bank
Business bank account
Separate finances
Standard Bank
Only 1 bank provider
1
yes
5
7, 4,2003
yes
yes
yes
15 years +
No, but I have thought about it
Service
Communication
No
4
Yes
Covid and lock down
2021-11-30 10:09:34.037804+02:00
In airtime
Owner/founder/co-founder of my business
11
56
Female
CEO and book keeper
R1m - R3m per year
2-5 years
Manna Roastery
KwaZulu-Natal
Pty Ltd (private)
Food industry
6-10 Employees
Other
There are three of us
Only myself
First National (FNB)
Business bank account
To keep the business finances separate from personal finances
First National (FNB)
Only 1 bank provider
1, 2, 2003
yes
yes
yes
In order to keep savings separate and earn more interest
8
3, 4, 5, 7
yes
yes
yes
yes
2-5 years
No
If the charges were less
I don’t require other services from my current provider
No
1, 2, 5, 7, 8
Yes
Yes
Yes
Yes
Yes
Waiting for customers to pay for invoices outstanding
2021-11-30 10:18:47.476938+02:00
In airtime
Owner/founder/co-founder of my business
12
41
Female
Business owner
R200K - R500K per year
210 + years
Fliggy cc
KwaZulu-Natal
CC (close Corporation)
Marketing
Only myself
Only myself
Only myself
ABSA
Both personal and business
I want to change banks but I need to pay off my overdraft first
ABSA
2 bank providers
Standard back gave me a good bond for my home. ABSA did not look at me
1,2
yes
yes
For emergencies
2
5, 7,2009
yes
yes
yes
15 years +
No, but I have thought about it
FNB offers more to business owners
access to small business help, accounting systems
No
8
Yes
Wedding industry can’t operat to its full potential with Covid restrictions
2021-11-30 10:51:34.386076+02:00
EFT into my bank account
Owner/founder/co-founder of my business
13
59
Female
Owner
R200K - R500K per year
210 + years
Handmade by Janine
KwaZulu-Natal
Sole proprietor
Weddings
Only myself
Only myself
Only myself
Standard Bank
Personal Bank account
I don't feel I earn enough to have a separate account. Also twice the expense
Standard Bank
Only 1 bank provider
1
yes
8
4, 5, 6, 8
yes
yes
yes
yes
15 years +
No
No
None
Yes
Working capital
R50k - R100k
Personal account
Yes
Yes
I have a long history with the bank and have a credit card which is always timeouts paid
1 - 3 days
1, 2
Yes
Yes
1, 4, 6, 8
Yes
Yes
Yes
Yes
As I am so busy and I do all the work, my invoicing takes a back seat. I also don't have a good system for keeping track of payments made and what is outstanding
2021-11-30 11:01:58.278648+02:00
EFT into my bank account
Owner/founder/co-founder of my business
14
52
Female
Owner CEO
R200K - R500K per year
8-10 years
just jumP
Western Cape
Pty Ltd (private)
Textiles
Only myself
Only myself
Only myself
Nedbank
Business bank account
It is my business. Not personal
Nedbank
Only 1 bank provider
1
yes
7
6 , 3, 9
yes
yes
yes
8-10 years
No
Bank charges
Paygate with low charges
No
4
Yes
Online Sales
2021-11-30 18:13:14.970029+02:00
EFT into my bank account
Owner/founder/co-founder of my business
15
49
Male
Owner
R 501K - R1m per year
210 + years
Plumbfix
Western Cape
Pty Ltd (private)
Plumbing
1-5 Employees
Only myself
Only myself
First National (FNB)
Business bank account
To keep accounts seperate
First National (FNB)
Only 1 bank provider
1
yes
6
1, 3 , 6
yes
yes
yes
2-5 years
No
No
Better banking app
No
7
Yes
Cash flow
2021-11-30 22:17:30.302136+02:00
In airtime
Owner/founder/co-founder of my business
16
49
Male
Technician
R 501K - R1m per year
210 + years
Mattech Electrical
Western Cape
Pty Ltd (private)
Electrical
1-5 Employees
Only myself
Only myself
First National (FNB)
Business bank account
I used to use a personal account only but changed to a business account for the business to keep separate
First National (FNB)
Only 1 bank provider
1
yes
10
1, 3, 5, 7
yes
yes
yes
yes
15 years +
No
No. I've been with them for 26 years
I haven't had a need for any service that they don't already have
No
1, 5, 2008
Yes
Yes
Yes
Covid19 has been a difficult thing to navigate
2021-11-30 22:33:48.713675+02:00
EFT into my bank account
Owner/founder/co-founder of my business
17
38
Female
CEO
R200K - R500K per year
8-10 years
dishy designs
Western Cape
Pty Ltd (private)
Retail & e-commerce
Only myself
Only myself
Only myself
First National (FNB)
Business bank account
My business is a separate entity
First National (FNB)
Only 1 bank provider
1
yes
5
7 , 1, 8
yes
yes
yes
11-15 years
No, but I have thought about it
It's good to shop around and Discovery Bank is looking interesting to me
Private banking service for business as well as business advice
No
5 , 8, 1
Yes
Yes
Yes
Covid 19 has affected the travel industry which is affecting sales for me
2021-11-30 23:00:00.234197+02:00
EFT into my bank account
Owner/founder/co-founder of my business
18
30
Female
Entrepreneur
R 501K - R1m per year
2-5 years
Whyle Bees
Eastern Cape
Sole proprietor
Agriculture
1-5 Employees
Only myself
Only myself
First National (FNB)
Business bank account
I like to keep business finances separate
First National (FNB)
Only 1 bank provider
1
yes
8
3, 7, 2008
yes
yes
yes
8-10 years
No
Not necessarily, I havnt had any issues with FNB
Accounting systems would be great
No
1
Yes
developing my online shop and increasing sales online I find to be a challenge
2021-12-01 06:08:50.859694+02:00
In airtime
Owner/founder/co-founder of my business
19
26
Male
Managing Director
R1m - R3m per year
1-2 years
4WKS (PTY) LTD
Western Cape
Pty Ltd (private)
Food & Beverage
1-5 Employees
Other
Key financial decision makers include all three co-owners of 4WKS
One other person
Standard Bank
Business bank account
Our business is its own separate legal entity and therefore requires its own bank for accounting, budgeting and cash flow purposes
First National (FNB)
Only 1 bank provider
1, 2
yes
yes
We do not use this account as of yet! We do however have it open and accessible for when it is required. Short term we do not see this being a value add to us
7
1, 2, 2006
yes
yes
yes
2-5 years
No, but I have thought about it
FNB does not provide easy access to debt instruments (loans, overdrafts etc..) and it is also difficult to access a conversation with a businesss banker to guide you through financing options and availability’s
Transparent access to debt instruments and a personal business banker I.e. not a bot 🤖
Yes
Asset finance
R250k - R1m
Main bank
No
Yes, however the answer was not well justified. As we are a young startup, we do not have stable accounting records. We have experience high growth and this volatility as well as a small asses base (little to no securities) means that we are seen as high risk to an institutional corporate bank
1 - 3 days
1, 2, 3, 4, 6
Yes
Yes
Yes
Yes
Yes
2, 5, 2008
Yes
Yes
Yes
Cash flow management and forecasting future earnings as well as working capital spend!
2021-12-01 08:18:28.235047+02:00
EFT into my bank account
Owner/founder/co-founder of my business
20
31
Male
Managing Director
R10m - R20m per year
5-7 years
Woww Digital
Western Cape
Pty Ltd (private)
Digital Marketing
21-30 Employees
One other person
One other person
ABSA
Business bank account
I want to keep my finances separate
+
Specialised bank for business
First National (FNB)
Only 1 bank provider
1, 2
yes
yes
yes
Cash reserves with better interest rates
4
3, 4, 2009
yes
yes
yes
5-7 years
No, but I have thought about it
Customer service
Working online banking app that allows multiple directors to access all levels of the account, better customer service where you can speak to a real human when you need it
No
2,4,5,6,7
Yes
Yes
Yes
Yes
Finding talent
2021-12-01 23:29:34.170082+02:00
In airtime
Executive level, Director or senior decision-maker of a business
21
59
Female
Marketing consultant
R1m - R3m per year
210 + years
K&B Direct
Western Cape
CC (close Corporation)
Marketing advertising
Only myself
Only myself
Only myself
Nedbank
Business bank account
I want to keep my business finances separate and easier to control.
Nedbank
Only 1 bank provider
1,2,3
yes
yes
yes
To keep money separate. But I don’t use it much.
5
7 , 4 ,6
yes
yes
yes
15 years +
No
Lower fees, more approachable business banker.
more approachable private banking help
No
2, 3, 2005
Yes
Yes
No real problems
2021-12-02 11:23:20.753778+02:00
EFT into my bank account
Owner/founder/co-founder of my business
22
27
Male
Founder
R 501K - R1m per year
2-5 years
Ground Culture
Western Cape
Pty Ltd (private)
Retail and Distribution
1-5 Employees
Only myself
One other person
Other
Standard
Business bank account
I want to keep my finances separate and keep us two different concerns
Other
SASFIN bank
Only 1 bank provider
1, 2
yes
yes
Nothing at the moment. But it was meant to be for an investment fund.
7
1, 3, 2004
yes
yes
yes
2-5 years
No, but I have thought about it
Struggling to access credit
Better access to loans
Yes
Working capital
R10k - R50k
Other (Lulalend, Fundrr etc)
YOCO
Yes
No
It’s through yoco so they can see my financial information. So they approved. But I felt I didn’t need it as the time.
1 - 3 days
Owner/founder/co-founder of my business
23
28
2
Security officer
R 501K - R1m per year
2-5 years
Valid option
Gauteng
Sole proprietor
Manual
11-20 Employees
Only myself
One other person
Capitec
Both personal and business
No
24
40
Female
Director
R200K - R500K per year
2-5 years
Meraki Lifestyle Brand
Western Cape
Pty Ltd (private)
Clothing / fashion industry
1-5 Employees
One other person
One other person
Nedbank
Business bank account
To keep finances separate, and for tax purposes
Other
Investec Bank Limited
Only 1 bank provider
1
yes
10
No
Executive level, Director or senior decision-maker of a business
25
26
27
28
There are no rows in this table
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