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Learning about your customers

AUDIENCE IDENTIFIERS
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PERSONA SEGMENTS
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Define your customer persona (what does his/her day look like)
willing to give a premium for their health
invested in their health
Would buy organic> non-organic regardless of expense
disposable income
well-travelled
chefs
food connoisseurs, gourmet-lovers, understand food palettes
Aware of world cuisine, asian cousin
high-paying job, established, well-educated
Love a work-life balance
Don’t want to take supplements, wanna manage health naturally, in-balance w their lifestyle
involved in fitness/sports
gastrointestinal patients, IBS, Diabetics- Kefir

Demographics
25- 50, both genders
Psychographics attributes & interests

Negative personas
Anyone very price-centric
Anyone whose decisions are made based on price- will not buy
someone who is on Zero-sugar diet
Keto people or no-carb diet
crazy about ayurveda- anti-fermented foods
Purchase Triggers/ Seasons/ Stages of Life
Summer, autumn, spring- best season for fermentation
winters- low point
Party- use Kombucha as a mixer
Trying to meet protein requirement
Looking for vegan protein options
Gut issues- big trigger inc. doctor recc.
High anti-biotic use → gut health issue → needing probiotics
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Events/expos/trade shows/conferences that your target audience maybe interested in:
Vegan First - Online, farmer’s markets, organic markets, hospitality events- ex: IHM, Anna Poorna, Horeca- big audience
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Online forums or Facebook groups where your target audience is active:
Fermentation groups on FB, Kombucha Brewing groups, gut health
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