Social Networking within MyAccount
Connections
Projects and connections to other users
Need data discovery
We need the data to determine which users work together
We need to find out from Point Next who all is involved with this project
2/15/2022
7/1/2022
Data Compliance in MyAccount
Privacy
Opt-In/Opt-Out for IAM Profiling
We need to allow for opting in for the 17 countries with privacy laws requiring explicit consent from users.
All countries must have an opt-out option
MyAccount data passed to eloqua or marketo
4/1/2022
9/1/2022
Data Compliance in MyAccount
IAM
customer selects germany as country - needs double optin
Done - need marketo to confirm
Not initiated for IAM
2/1/2022
2/7/22
Data Compliance in MyAccount
Capture profiling permission from customer - legal requirement in GDPR countries
need changes to registration flow as well as updates to preferences page
4/15/2022
9/1/22
Data Compliance in MyAccount
Chat
Drift bot in MyAccount with privacy language
for customers that dont have a privacy optin - use the chat bot area to display optin as default screen
5/1/2022
7/1/2022
Data Compliance in MyAccount
Privacy
Migrate Eloqua to Marketo, Marketo to Frank, IAM vs AEM
4/1/2022
Dynamic MyAccount User Experience
Quick Access
Create dynamic experience/ dynamic blocks for new customers who do not have access to portals
Part of this will generate demand for GreenLake services
2/15/2022
4/1/2022
Sales and Partner Enablement
Dynamic MyAccount User Experience
Differentiate experience for Partners
Part of this will generate demand for GreenLake services
2/15/2022
11/1/2022
Sales and Partner Enablement
Dynamic MyAccount User Experience
Differentiate experience for Customers/ Prospects
Part of this will generate demand for GreenLake services
2/15/2022
4/1/2022
Enhanced MyAccount Content
Communities and Forums
Customize Community based on user engagement within community
10/1/2022
3/1/2023
Enhanced MyAccount Content
Content
Enable automatic availability for gated content
If customers are logged in, allow them to view/ download all gated contenet
6/1/2022
8/1/2022
Enhanced MyAccount Content
Training and Personal Developement
Display training recommendations based on device purchased
KnowMe evaluating data from training team
5/1/2022
Enhanced MyAccount Content
Training and Personal Developement
Certifications and badges
Show badges instead of certification description and a learn more button
2/1/2022
9/1/22
Sales and Partner Enablement
Event Manager in MyAccount
Events
Show users a list of upcoming events relevant to their area of interest - Country, Region, Language, Interest - based on ML model provided by data science team - Tier 2-4 Events
Events being moved to Smartsheets -verify. Need to follow up next two weeks.
Prashant and Stefan
Laura Lincu
2/1/2022
6/1/2022
Sales and Partner Enablement
Event Manager in MyAccount
Sales
meeting setter
8/1/2022
12/1/22
Event Manager in MyAccount
Discover event registration via MyAccount - Tier 1 Events
This is in-person and starts june 28 for the 2022 conference
2/15/2022
5/1/22
Financing and Purchasing in MyAccount
Financing/ Leasing
Enable customer financing checkout options or installment payments
Integration with shopping cart
Set up online payment processor
Integration with Financial Services
5/1/2022
9/1/2022
Financing and Purchasing in MyAccount
Purchase Order (PO)
Enable customers to purchase through PO
Integration with shopping cart
Integration with invoice platform
5/1/2022
9/1/2022
Free Trial
aaS
Free Trial for Compute- My Account UI
Needs to go live in December for aaS. High priority.
*Compute team delay. Push to March
2/8/2022
4/1/2022
Free Trial
aaS
Free Trial for Compute- Email Nurture
Pilar working on nurture campaign. *Compute team delay. Push to March
2/8/2022
4/1/2022
Free Trial
aaS
Free Trial for Compute- Drift
Agents to faciliate with trials. Check Eloqua integration. *Compute team delay. Push to March
2/8/2022
4/1/2022
Free Trial
aaS
Free Trial for Storage
2/8/2022
4/1/2022
Free Trial
aas- Consumption logistics
Remove user for free trial
We need to find out from IAM what happens if a free trial user wants to end their trial
2/1/2022
4/1/2022
Free Trial
aas- Consumption logistics
Convert a free trial to a paid subscription - provide step-by-step instructions
4/1/2022
6/1/2022
Hardware Management in MyAccount
Research and Development
peruse and save reference Architectures
Need more info
9/1/2022
9/1/23
Hardware Management in MyAccount
Research and Development
save custom configurations and product searches
Need more info
9/1/2022
9/1/23
Manage Support Cases in MyAccount
support
deeplink to open, follow and close cases with one click
4/1/2022
8/1/23
MyAccount Ease of Access
Message history display
message history display for customers - FY22 function post Drift integration with FRANK
7/1/2022
1/1/2023
MyAccount Ease of Access
Login
Allow customers the option to always stay logged in (add to Preference?)
Is this the Remember me checkbox at login?
Check with IAM on automatic log-ins (future requirements) , persistence only until browser window is open.= IAM security feature
1/1/2023
4/1/2023
MyAccount Getting Notified
Tasks
Evolve and create task descriptors from the support and other alert signals - Dependant on IAM implementation - March 31
Need more info.
6/1/2022
12/1/2022
Sales and Partner Enablement
MyAccount Getting Alerted
Alerts
Alerts within My Account that consolidates all the notifications from all portals
8/1/2022
Sales and Partner Enablement
MyAccount Getting Alerted
Support
Show bubble for Support if there is an open action and link to DCE
Need to get the support data for support portals other than DCE (Aruba, GreenLake, Nimble)
MyAccount Getting Alerted
Notifications
Hold and display consolidated notifications
MyAccount HPE Point of Contact
Chat
Integrate Drift with My Account, enablings customers to directly connect with sales rep, technical presales
Christian/ Richard- Make a purple 'help' icon to access chatbox. After privacy statement, drop product related options
6/1/2022
MyAccount HPE Point of Contact
Sales
Display partner point of contact for customers without assigned Sales or DDR
2/15/2022
11/1/2022
MyAccount HPE Point of Contact
Acceleration
proactive concierge chat
MyAccount on Mobile Devices
Mobile
Enable myaccount features on a mobile device
post aaS launch
1/1/2023
4/1/2023
MyAccount Usage Metrics
create consumption analytics
4/1/2022
11/1/2022
MyAccount Usage Metrics
Evaluate Know Me call and metrics
2/2/2022
2/23/2022
One HPE Account and Individual Identity within Multiple Orgs
IAM
new user reigsters, update, change - manage profile centrally
3/1/22