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MyAccount 2022 Roadmap
Target roadmap for 2022
Roadmap
aaSaas- Consumption logisticsAccelerationAccess AlertsChatCommunities and ForumsCompetitive AnalyticsConnectionsContentCredit CardCustomer FeedbackEcommerceEventsFinancialsFinancing/ LeasingIAMLoginMarketingMobileNavigationNotificationsOrdersPartnerPricingPrivacyProfilePurchase Order (PO)Quick AccessResearch and DevelopmentSalesSettingsSoftware Software Alerts supportSupportTasksTraining and Personal DevelopementWarranty
Apr 2024
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May 2024
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Jun 2024
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Jul 2024
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Aug 2024
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Sep 2024
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Oct 2024
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Nov 2024
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Dec 2024
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aaS8
aas- Consumption logistics2
Chat2
Communities and Forums1
Connections1
Content1
Events1
Financing/ Leasing1
IAM6
Login1
Mobile1
Privacy2
Purchase Order (PO)1
Quick Access1
Research and Development2
Sales2
support1
Tasks1
Training and Personal Developement3
9
Month
TodayFit
Features
*CATEGORY
*Initiative
*Theme
*User Story
*Comment
*Priority
*Priority #
*Status
*Point of Contact
Dependencies
Target Start
*Target Delivery (MTP)
Community Iteration
Financial Services Iteration
IAM Iteration
CCS Iteration
E-Commerce Iteration
Support/DCE Iteration
HPE.com Iteration
UX Iteration
CDP Iteration
KnowMe Iteration
Compute Iteration
Analytics Iteration
Data Science Iteration
System / Team Responsible
KnowMe Dependency
Centerpoint Ticket(s)
Milestone
Milestone date
Date Added
1
Analytics
Social Networking within MyAccount
Connections
Projects and connections to other users
Need data discovery
We need the data to determine which users work together
We need to find out from Point Next who all is involved with this project
To Be Started
GLCP Platform
2/15/2022
7/1/2022
N/A
Yes
2
Connected Users
Data Compliance in MyAccount
Privacy
Opt-In/Opt-Out for IAM Profiling
We need to allow for opting in for the 17 countries with privacy laws requiring explicit consent from users.
All countries must have an opt-out option
MyAccount data passed to eloqua or marketo
High
To Be Started
IAM
4/1/2022
9/1/2022
N/A
N/A
N/A
N/A
N/A
N/A
Yes
1/31/2022
3
Engagement
Data Compliance in MyAccount
IAM
customer selects germany as country - needs double optin
Done - need marketo to confirm
Not initiated for IAM
Medium
To Be Started
Marcos Chavario
2/1/2022
2/7/22
N/A
N/A
N/A
N/A
N/A
N/A
Yes
1/31/2022
4
Person Profile
Data Compliance in MyAccount
Capture profiling permission from customer - legal requirement in GDPR countries
need changes to registration flow as well as updates to preferences page
High
To Be Started
4/15/2022
9/1/22
N/A
N/A
N/A
N/A
N/A
N/A
Yes
1/31/2022
5
Person Profile
Data Compliance in MyAccount
Chat
Drift bot in MyAccount with privacy language
for customers that dont have a privacy optin - use the chat bot area to display optin as default screen
Low
To Be Started
5/1/2022
7/1/2022
N/A
N/A
N/A
N/A
Yes
1/31/2022
6
Person Profile
Data Compliance in MyAccount
Privacy
Migrate Eloqua to Marketo, Marketo to Frank, IAM vs AEM
High
In Progress
4/1/2022
7
Person Profile
Dynamic MyAccount User Experience
Quick Access
Create dynamic experience/ dynamic blocks for new customers who do not have access to portals
Part of this will generate demand for GreenLake services
High
To Be Started
2/15/2022
4/1/2022
N/A
N/A
N/A
N/A
N/A
N/A
No
1/31/2022
8
Sales and Partner Enablement
Dynamic MyAccount User Experience
Differentiate experience for Partners
Part of this will generate demand for GreenLake services
High
To Be Started
Partner portal
2/15/2022
11/1/2022
N/A
N/A
N/A
N/A
N/A
No
1/31/2022
9
Sales and Partner Enablement
Dynamic MyAccount User Experience
Differentiate experience for Customers/ Prospects
Part of this will generate demand for GreenLake services
High
To Be Started
2/15/2022
4/1/2022
N/A
N/A
N/A
N/A
N/A
No
1/31/2022
10
Connected Users
Enhanced MyAccount Content
Communities and Forums
Customize Community based on user engagement within community
Low
To Be Started
IAM
10/1/2022
3/1/2023
N/A
N/A
N/A
N/A
N/A
N/A
No
1/31/2022
11
Engagement
Enhanced MyAccount Content
Content
Enable automatic availability for gated content
If customers are logged in, allow them to view/ download all gated contenet
Medium
To Be Started
IAM, Marketo
6/1/2022
8/1/2022
N/A
N/A
No
1/31/2022
12
Engagement
Enhanced MyAccount Content
Training and Personal Developement
Display training recommendations based on device purchased
KnowMe evaluating data from training team
Medium
In Progress
5/1/2022
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
Yes
1/31/2022
13
Transactions
Enhanced MyAccount Content
Training and Personal Developement
Certifications and badges
Show badges instead of certification description and a learn more button
Low
To Be Started
2/1/2022
9/1/22
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
Yes
1/31/2022
14
Sales and Partner Enablement
Event Manager in MyAccount
Events
Show users a list of upcoming events relevant to their area of interest - Country, Region, Language, Interest - based on ML model provided by data science team - Tier 2-4 Events
Events being moved to Smartsheets -verify. Need to follow up next two weeks.
High
In Progress
Prashant and Stefan
Laura Lincu
2/1/2022
6/1/2022
N/A
N/A
N/A
N/A
N/A
N/A
N/A
Yes
1/31/2022
15
Sales and Partner Enablement
Event Manager in MyAccount
Sales
meeting setter
To Be Started
8/1/2022
12/1/22
N/A
N/A
N/A
N/A
N/A
N/A
N/A
No
1/31/2022
16
Event Manager in MyAccount
Discover event registration via MyAccount - Tier 1 Events
This is in-person and starts june 28 for the 2022 conference
High
To Be Started
IAM
2/15/2022
5/1/22
N/A
N/A
N/A
N/A
N/A
N/A
N/A
1/31/2022
17
Transactions
Financing and Purchasing in MyAccount
Financing/ Leasing
Enable customer financing checkout options or installment payments
Integration with shopping cart
Set up online payment processor
Integration with Financial Services
Low
To Be Started
IAM
5/1/2022
9/1/2022
N/A
N/A
N/A
N/A
N/A
1/31/2022
18
Transactions
Financing and Purchasing in MyAccount
Purchase Order (PO)
Enable customers to purchase through PO
Integration with shopping cart
Integration with invoice platform
Low
To Be Started
IAM
5/1/2022
9/1/2022
N/A
N/A
N/A
N/A
N/A
1/31/2022
19
Transactions
Free Trial
aaS
Free Trial for Compute- My Account UI
Needs to go live in December for aaS. High priority.
*Compute team delay. Push to March
High
To Be Started
BU Dependency
2/8/2022
4/1/2022
N/A
N/A
N/A
N/A
N/A
N/A
N/A
No
1/31/2022
20
Transactions
Free Trial
aaS
Free Trial for Compute- Email Nurture
Pilar working on nurture campaign. *Compute team delay. Push to March
High
To Be Started
BU Dependency
2/8/2022
4/1/2022
N/A
N/A
N/A
N/A
N/A
N/A
Pilar/ Daryl
No
1/31/2022
21
Transactions
Free Trial
aaS
Free Trial for Compute- Drift
Agents to faciliate with trials. Check Eloqua integration. *Compute team delay. Push to March
High
To Be Started
BU Dependency
2/8/2022
4/1/2022
N/A
N/A
N/A
N/A
N/A
N/A
Ram/ Bharath
No
1/31/2022
22
Transactions
Free Trial
aaS
Free Trial for Storage
High
To Be Started
BU Dependency
2/8/2022
4/1/2022
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
1/31/2022
23
Transactions
Free Trial
aas- Consumption logistics
Remove user for free trial
We need to find out from IAM what happens if a free trial user wants to end their trial
High
In Progress
2/1/2022
4/1/2022
Yes
1/31/2022
24
Transactions
Free Trial
aas- Consumption logistics
Convert a free trial to a paid subscription - provide step-by-step instructions
High
To Be Started
4/1/2022
6/1/2022
N/A
N/A
N/A
N/A
N/A
N/A
Yes
1/31/2022
25
Engagement
Hardware Management in MyAccount
Research and Development
peruse and save reference Architectures
Need more info
Low
To Be Started
BU Dependency
9/1/2022
9/1/23
N/A
N/A
N/A
N/A
N/A
N/A
No
1/31/2022
26
Engagement
Hardware Management in MyAccount
Research and Development
save custom configurations and product searches
Need more info
Low
To Be Started
BU Dependency
9/1/2022
9/1/23
N/A
N/A
N/A
N/A
N/A
N/A
No
1/31/2022
27
Transactions
Manage Support Cases in MyAccount
support
deeplink to open, follow and close cases with one click
Low
To Be Started
DCE
4/1/2022
8/1/23
N/A
N/A
N/A
N/A
N/A
N/A
No
1/31/2022
28
Engagement
MyAccount Ease of Access
Message history display
message history display for customers - FY22 function post Drift integration with FRANK
Low
To Be Started
Drift
7/1/2022
1/1/2023
N/A
N/A
N/A
N/A
N/A
N/A
N/A
Yes
1/31/2022
29
Person Profile
MyAccount Ease of Access
Login
Allow customers the option to always stay logged in (add to Preference?)
Is this the Remember me checkbox at login?
Check with IAM on automatic log-ins (future requirements) , persistence only until browser window is open.= IAM security feature
Low
To Be Started
IAM
1/1/2023
4/1/2023
No
1/31/2022
30
Transactions
MyAccount Getting Notified
Tasks
Evolve and create task descriptors from the support and other alert signals - Dependant on IAM implementation - March 31
Need more info.
Low
To Be Started
IAM
6/1/2022
12/1/2022
N/A
N/A
N/A
Yes
1/31/2022
31
Sales and Partner Enablement
MyAccount Getting Alerted
Alerts
Alerts within My Account that consolidates all the notifications from all portals
Low
To Be Started
Gina Taylor
8/1/2022
1/31/2022
32
Sales and Partner Enablement
MyAccount Getting Alerted
Support
Show bubble for Support if there is an open action and link to DCE
Need to get the support data for support portals other than DCE (Aruba, GreenLake, Nimble)
Done
Yes
1/31/2022
33
Engagement
MyAccount Getting Alerted
Notifications
Hold and display consolidated notifications
Won't Do
Yes
1/31/2022
34
Engagement
MyAccount HPE Point of Contact
Chat
Integrate Drift with My Account, enablings customers to directly connect with sales rep, technical presales
Christian/ Richard- Make a purple 'help' icon to access chatbox. After privacy statement, drop product related options
Low
To Be Started
6/1/2022
N/A
N/A
N/A
N/A
Christan/ Richard
No
1/31/2022
35
Person Profile
MyAccount HPE Point of Contact
Sales
Display partner point of contact for customers without assigned Sales or DDR
Medium
To Be Started
Partner portal
2/15/2022
11/1/2022
No
1/31/2022
36
Engagement
MyAccount HPE Point of Contact
Acceleration
proactive concierge chat
Done
N/A
N/A
N/A
N/A
No
1/31/2022
37
Platform
MyAccount on Mobile Devices
Mobile
Enable myaccount features on a mobile device
post aaS launch
To Be Started
1/1/2023
4/1/2023
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
1/31/2022
38
Analytics
MyAccount Usage Metrics
create consumption analytics
To Be Started
Harmony Data Platform
4/1/2022
11/1/2022
N/A
CDP
No
1/31/2022
39
Person Profile
MyAccount Usage Metrics
Evaluate Know Me call and metrics
In Progress
Prasanna
2/2/2022
2/23/2022
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
1/31/2022
40
Connected Users
One HPE Account and Individual Identity within Multiple Orgs
IAM
new user reigsters, update, change - manage profile centrally
In Progress
3/1/22
1/31/2022
41
Sales and Partner Enablement
One HPE Account and Individual Identity within Multiple Orgs
IAM
IAM authentication
Role-based filtering in MyAccount application
Create different experience for new users and returning users
Real-time data exchange
To Be Started
3/10/2022
N/A
N/A
N/A
N/A
N/A
N/A
N/A
1/31/2022
42
Person Profile
One HPE Account and Individual Identity within Multiple Orgs
Partner
Display multiple orgs, their respective information
Need more info
To Be Started
3/10/2022
N/A
N/A
N/A
N/A
N/A
N/A
N/A
Yes
1/31/2022
43
Person Profile
One HPE Account and Individual Identity within Multiple Orgs
Access
SSO for HPE Store
IAM MTP
To Be Started
N/A
N/A
N/A
N/A
N/A
N/A
N/A
No
1/31/2022
44
Person Profile
One HPE Account and Individual Identity within Multiple Orgs
Customer Feedback
Edit qualtrics feedback
Qualtrics Feedack form submissions on backend to be filled with contact info
Check with Florian for company autofill
To Be Started
N/A
N/A
N/A
N/A
N/A
N/A
No
1/31/2022
45
Person Profile
One HPE Account and Individual Identity within Multiple Orgs
IAM
upon login on myaccount - customer updates profile and prefrences
profile updates sharing from IAM via MDCP - update and display via Marketo, similarly broadcast the profile informatin via API for consumption elsewhere.- first pilot could be IAM.
To Be Started
N/A
N/A
N/A
N/A
N/A
N/A
N/A
1/31/2022
46
Person Profile
One HPE Account and Individual Identity within Multiple Orgs
IAM
sso experience upon login via greenlake / elsewhere
IAM capability - automatically enabled once my account moves to IAM
To Be Started
N/A
N/A
N/A
N/A
N/A
N/A
N/A
1/31/2022
47
Person Profile
One HPE Account and Individual Identity within Multiple Orgs
IAM
Filter and display information based on role
Authorization and RBAC - unclear who will b providing these
To Be Started
N/A
N/A
N/A
N/A
N/A
N/A
N/A
1/31/2022
48
Person Profile
One HPE Account and Individual Identity within Multiple Orgs
Profile
Enable users to upload profile picture/photo
To be started
N/A
N/A
N/A
N/A
N/A
N/A
N/A
No
1/31/2022
49
Sales and Partner Enablement
One HPE Account and Individual Identity within Multiple Orgs
Profile
IAM bi-directional sync on profile info collected on profile and preference pages
Danny Domingo is POC
To be started
N/A
N/A
N/A
N/A
N/A
N/A
N/A
No
1/31/2022
50
Person Profile
One HPE Account and Individual Identity within Multiple Orgs
Profile
enable submission of multiple organization and their relationship, IAM authorization and role info.
To be started
N/A
N/A
N/A
N/A
N/A
N/A
N/A
No
1/31/2022
51
Connected Users
One HPE Account and Individual Identity within Multiple Orgs
Settings
unified system setting preferences for date time, currency, etc.
To Be Started
N/A
N/A
N/A
N/A
N/A
N/A
N/A
No
1/31/2022
52
Person Profile
One HPE Account and Individual Identity within Multiple Orgs
Retain state and choices experience across greenlake to my account and vice-versa
To Be Started
N/A
N/A
N/A
N/A
N/A
N/A
N/A
1/31/2022
53
Transactions
One HPE Account and Individual Identity within Multiple Orgs
Improve support for problems with Login
add forgot password, forgot userid on the login pages : Edwin, Tiffany to redesign the page in Figma. Increase font size on error message
To Be Started
N/A
N/A
N/A
N/A
Design Team
No
1/31/2022
54
Engagement
Orders in MyAccount
aaS
Display Billing information
Add Billing Tab to link to Ecommerce site. Include: online orders, subscriptions, physical orders, tracking viewinteractive graph for visualization (e.g. Customer can customize the time window)
Build REACT application for interactive features
Display full, consolidated billing information to CXOs; display only individual purchases to regular users
In progress
3/10/2022
Yes
1/31/2022
55
Transactions
Orders in MyAccount
Ecommerce
Quote in B2B/ B2C Store
Provide direct link to customers’ quotes in Hybris
If new customer- display B2C quotes
To Be Started
1/31/2022
56
Transactions
Orders in MyAccount
Credit Card
Enable one-click checkout
Integration with shopping cart
Set up online payment processor
Enable one-click checkouts
Check payment security processes
To Be Started
3/10/2022
1/31/2022
57
Transactions
Orders in MyAccount
Ecommerce
Orders and Subscriptions
Create new tab to display orders and subscriptions
Each order links to tracking information inside B2B or B2C portal
HPE.com to send user information back- Stream processing
To Be Started
3/10/2022
1/31/2022
58
Transactions
Orders in MyAccount
Ecommerce
Display subscriptions
Need more info.
To Be Started
Yes
1/31/2022
59
Engagement
Orders in MyAccount
Ecommerce
Shopping Cart Management
Need more info from Ecommerce team
To Be Started
Yes
1/31/2022
60
Transactions
Orders in MyAccount
Ecommerce
Provide promo discount codes
Need more info from Ecommerce team
To Be Started
Yes
1/31/2022
61
Transactions
Orders in MyAccount
Software
Display patches and software related to the device user has purchased
To Be Started
Yes
1/31/2022
62
Transactions
Orders in MyAccount
Warranty
Allow customers to access warranty information within My Account
KnowMe checking if there is available data
To Be Started
Yes
1/31/2022
63
Engagement
Orders in MyAccount
aaS
unused software licenses - next steps and tasks
To Be Started
Yes
1/31/2022
64
Engagement
Orders in MyAccount
aaS
Sign up for demos and POC
To Be Started
No
1/31/2022
65
Transactions
Orders in MyAccount
Ecommerce
Quotes
To be started
1/31/2022
66
Transactions
Orders in MyAccount
Financials
show order history and purchase
To Be Started
Yes
1/31/2022
67
Transactions
Orders in MyAccount
Orders
Show current open orders, status and tracking
need from BRIM - subscriptions, ecom orders already on display
To Be Started
Yes
1/31/2022
68
Transactions
Orders in MyAccount
Partner
hybrid solution
Need more info
To Be Started
Yes
1/31/2022
69
Transactions
Orders in MyAccount
Partner
marketplace
Need more info
To Be Started
Yes
1/31/2022
70
Sales and Partner Enablement
Promoting MyAccount Post Launch
Acceleration
aas Nurture pathways
To Be Started
No
1/31/2022
71
Sales and Partner Enablement
Promoting MyAccount Post Launch
Marketing
Promote awareness of Myaccount features to customers
post aaS launch
To Be Started
03/31/22
y
MyAccount launch
1/31/2022
72
Engagement
Social Networking within MyAccount
Training and Personal Developement
Community conversation responses
To Be Started
No
1/31/2022
73
Awareness
Software Evaluations
Software Alerts
Software Evalution Expiration Dates
Work with SFDC and BU Stakeholders - MSC team
To Be Started
Yes
1/31/2022
74
Transactions
Tooltips in MyAccount
Navigation
Create tooltips to help My Account users navigate different functionalities
https://hpe.sharepoint.com/:p:/s/MyAccount/EZiGsNzLMmdBu6731YQZQyMBXNkYX5cgJXGMnCs_wcU_kw?e=cDYD0cUX Team working on design, need HPED team to implement tool tips
In Progress
N/A
N/A
N/A
N/A
N/A
Sprint 89
N/A
N/A
No
1/31/2022
75
Engagement
Tooltips in MyAccount
Navigation
Self service
Instructional video for first-time MyAccount users
Step-by-step tutorial/ tooltips to recommend action
To Be Started
3/10/2022
1/31/2022
76
Engagement
Tooltips in MyAccount
Navigation
Convert welcome message to modal for first time users
To Be Started
11/18/2021
No
1/31/2022
77
Engagement
Tooltips in MyAccount
aaS
Provide step-by-Step onboarding page and status display
To Be Started
No
1/31/2022
78
Engagement
User/Org Spending Metrics
Competitive Analytics
Display industry benchmarks
This initative will show the user what they are spending on hardware and software
To Be Started
4/1/2022
N/A
N/A
N/A
N/A
N/A
1/31/2022
79
Transactions
User/Org Spending Metrics
Competitive Analytics
Display consumption and cost savings
This initative will show the user what they are spending on hardware and software
To Be Started
4/1/2022
N/A
N/A
N/A
N/A
N/A
Yes
1/31/2022
80
Connected Users
User/Org Spending Metrics
Pricing
Display self-service/ direct (not partner) pricing so customers can compare to other companies
When customers click on product recommendation, direct customers to product page that includes the Pricing tab
Integration with CCS (price comparison, quotes, purchase)
Integration with Financial Services - Expected start - April 2022
To Be Started
E-Comm team - dillip patjoshi, sagar bilgi
4/1/2022
N/A
N/A
N/A
N/A
N/A
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