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CC Experiment Programming
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New Customer Experiment
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1

Concepts

Concepts include a high level overview of the idea, the desired impact, and a story about how the concept plays out in real world
test-tube

Post Inspection Survey

Customer Type:
Blank
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This experiment involves collecting immediate feedback from borrowers after virtual inspections. Upon completion of an inspection, borrowers will receive a quick survey via text message, allowing them to rate various aspects of their experience, including ease of use and inspector professionalism.
This survey is designed to take 1-3 min max. The collected feedback will be analyzed to identify areas for improvement within the inspection process.

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2

Voting

Video is presented to the team with a link to all the concepts for a given cycle and experiments are then voted on and selected.
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Scoping

Once the experiments are locked detailed scopes are created including budget, timeline, logistics and KPIs.
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Execution

Experiments are conducted with a target sample size and KPIs are recorded for analysis.
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Results

Data is organized in a database and results are presented to the executive team for review do determine future programming.
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