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Setup
Priority Levels
Define your priority levels and add the SLA violation threshold your team will tolerate.
Priority Levels
Level
Description
SLA Violation Threshold
Add priority to weekly status
Week to add
1
P0
Look at this NOW
0.00
Add
Feb 27, 2020
2
P1
Fix within 24 hours
0.25
Add
Feb 27, 2020
3
P2
Fix within a week
1.00
Add
Feb 27, 2020
4
P3
Fix within next sprint
5.00
Add
Feb 27, 2020
5
P4
Catchall
15.00
Add
Feb 27, 2020
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